Question 1

How do I place an order?

Accepted Answer

You can contact us directly via WhatsApp for account opening and scheduled ordering.

Question 2

Do you offer custom cakes?

Accepted Answer

We currently offer a curated menu tailored for cafés and restaurants. Custom product development are available for bulk orders and events—let’s talk!

Question 3

Is there a minimum order quantity?

Accepted Answer

For business orders, the minimum order value is RM300 for deliveries within Klang Valley and RM500 for selected outstation areas, depending on the location. For locations outside our standard coverage, the minimum order quantity (MOQ) will vary based on product type and delivery distance. Feel free to contact us for a custom quote.

Question 4

Are your cakes halal-certified?

Accepted Answer

Yes! All our products are made in a halal-certified facility using halal-compliant ingredients.

Question 5

What size are the cakes, and how many slices do they come with?

Accepted Answer

Each cake is 9 inch in size and sliced into 12 slices.

Question 6

Is there any charge for cake cutting and wrapping services?

Accepted Answer

No, it's complimentary. All cakes are pre-sliced and individually wrapped for easy storage and handling.

Question 7

Will your cakes taste fresh and good after being frozen?

Accepted Answer

Of course! All of our products have undergone critical shelf-life testing before launching.

Question 8

Are there any options if my order does not meet the MOQ?

Accepted Answer

Yes! We are still able to provide delivery with charges, depending on the location. Alternatively, customers may opt for self-pickup from our central kitchen located at Cookhouse, TTDI, Level 1.

Question 9

Can I request the cakes to be less sweet?

Accepted Answer

All of our cakes are developed using a standardized recipe, and any adjustment to the ingredients may affect the overall taste and texture. Therefore, we do not recommend altering the recipe, even if it's just to reduce the sweetness.

Frequently Asked Questions